Last updated 18/05/2017
1.1 Upon disagreement in relation to the safeguarding needs of a child, in the first instance the professional from the other agency should raise the matter with the relevant practitioner and their Team Manager verbally or in writing within 2 working days of the disagreement or receipt of a decision by Children’s Social Care.
1.2 The agency should provide clear evidence based reasons for their disagreement. The receiving agency must read and review the particular case file and must speak to the agency within 3 working days and attempt to find a mutually agreeable way forward sought via discussion or a meeting. Where a resolution is reached the responsible team manager will advise the agency of the outcome by letter within a further 2 working days.
2.1 If the receiving agency practitioner and the complainant practitioner, supported by their team managers are unable to resolve the disagreement following exploration of the facts, each practitioner should raise their concerns with their lead for safeguarding.
2.3 The receiving service manager must aim to come to an agreement within 2 working days. If agreement is reached, the receiving agency will write to the complainant agency confirming the outcome within 2 working days.
2.4 If agreement cannot be reached following initial discussions between the service managers, the receiving Service Manager will convene a meeting within a further 5 working days. If resolution is reached, the complainant agency will be notified of the outcome by letter within 48 hours. A copy must also be sent to the LSCB Business Manager.
2.5 At Stage 2, the LSCB Business Manager must be informed that the escalation procedure has been invoked. The Notification form must be used to inform the LSCB.
3.1 Where resolution is still not agreed, the service manager will raise the disagreement within a further 2 working days at Director/Head Of Service level within their own agency (who will be expected to be an LSCB Board Member). The Director/Head of Service will then write to the Director/Head of Service the complainant agency and meet within a further 5 working days.
3.2 The Director/Head of Service of the receiving agency will write to the Director/Head of Service of the agency raising the complaint, detailing the outcome and rationale, within a further 2 working days of the meeting taking place.
3.3 Should the matter remain unresolved and the concerns of the complaining agency persist, the Director of this agency should write immediately and within no more than 2 working days, to the LSCB Chair.
3.4 The LSCB Chair will seek written representation initially, a may request a meeting with those involved at all levels of service delivery to seek their views and solutions to the concerns raised. The LSCB Chair will make a final and binding decision on the most appropriate way to proceed and this will be communicated to all involved within 5 working days of the issue being brought to his/her attention.
NB. Guidance can be sought from the LSCB Chair and Business Manager at stages 2 & 3 of the resolution process.