3.7 Making a Referral
Last updated 12/11/2018
Referrals can be made in the following ways:
- Members of the public can make a telephone referral 0345 1400845
- All professionals must make referrals using the Multi Agency Referral Form (MARF)
- In an emergency outside office hours, by contacting the Emergency Duty Team 0151 934 3555 or the Police;
In the event that an agency does not agree with the response and decisions about the referral by the Children’s Social Care Services, the referring agency should follow Sefton LSCB Escalation procedure (Section 17).
If the child is known to have an allocated social worker, contact should be made with the allocated worker to share those concerns directly. In her/his absence, the manager or a duty officer in that team must be contacted.
Professional agencies should have internal procedures, which identify Designated Safeguarding Leads who are able to offer advice on child protection matters and decide upon the necessity for a referral. If the agency is still unclear about whether a referral is required, contact Sefton’s MASH on 0151 934 4481 for further consultation.
Arrangements within an agency may be that a designated person makes the referral. However, if the designated or named person is not available, the referral must still be made without delay.
A referral or any urgent medical treatment must not be delayed by the unavailability of designated or named professionals.
The person making the referral should provide the following information if available - note - absence of information must not delay a referral:
- Full name, any aliases, date of birth and gender of child/children;
- Full family address and any known previous addresses;
- Identity of those with Parental Responsibility;
- Names, date of birth and information about all household members, including any other children in the family, and significant people who live outside the child’s household;
- Ethnicity, first language and religion of children and parents/carers;
- Any need for an interpreter, signer or other communication aid;
- Any special needs of the child/ren;
- Is the child registered at a school or regularly attending a school? If so, identify the school;
- Any significant/important recent or historical events/incidents in the child or family’s life;
- Has the child recently spent time abroad or recently arrived in the area?
- Cause for concern including details of any allegations, their sources, timing and location;
- The identity and current whereabouts of the suspected/alleged perpetrator;
- The child’s current location and emotional and physical condition;
- Whether the child is currently safe or is in need of immediate protection because of any approaching deadlines (e.g. child about to be collected by alleged abuser);
- The child’s account and the parents’ response to the concerns if known;
- The referrer’s relationship and knowledge of the child and parents/carers;
- Known current or previous involvement of other agencies/professionals;
- Information regarding parental knowledge of, and agreement to, the referral